PRIVACY POLICY & COOKIES

This privacy policy sets out how Happy Tails Pet Sitting uses and protects any information that you give Happy Tails Pet Sitting when you use this website.

Happy Tails Pet Sitting is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Happy Tails Pet Sitting may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24th April 2012.

What we collect through this website

We may collect the following information via our Contact Us page if you submit an enquiry to us or through subsequent surveys.:

·         name

·         contact information including email address

·         demographic information such as postcode, preferences and interests

·         other information relevant to customer surveys and/or offers

Our website does not automatically capture any of this information i.e., you must submit it to us by completing an enquiry form.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·         To respond to your submitted enquiry.

·         Internal record keeping.

·         We may use the information to improve our products and services.

·         We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

·         From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What is a cookie & how do we use them

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

At present we use cookies from Google Analytics and StatCounter.com.

To enable Google Analytics and StatCounter.com to track whether a visitor has been to our website before (i.e. a first-time or returning visitor) a cookie is sent to your computer. This information is collected solely to improve the service we offer to you and for statistical purposes and is not used to identify individuals.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Changing your cookies

Most browser settings automatically accept cookies. Your continued use of this website will be treated as your consent to the use of cookies as described above and unless you adjust your browser to decline them, cookies will be placed. It is therefore important that you check your browser settings and adjust them accordingly. If you do not agree to the use of cookies, please modify your browser settings to decline them. (Click "Help" in the toolbar of most browsers for instructions or review the cookie management guide produced by the Interactive Advertising Bureau - www.allaboutcookies.org).

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question including their use of cookies.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·         whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

·         if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at .

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee of £10 will be payable. If you would like a copy of the information held on you please email us at .

If you believe that any information we are holding on you is incorrect or incomplete, please email us at as soon as possible. We will promptly correct any information found to be incorrect.