Privacy & Cookie Policy

Last updated: January 2026

1. Who We Are

Happy Tails Pet Sitting Website: https://happytailspetsitting.co.uk
Email: enquiries@happytailspetsitting.co.uk

We provide licensed dog home‑boarding and day‑care services. For data protection purposes, we are the “data controller” under the UK GDPR and the Data Protection Act 2018.

2. What Personal Data

We Collect We only collect the information you choose to give us when you contact us, such as:

Your name
Email address
Phone number
Dog details (name, breed, age, behaviour, medical needs, etc.)
Any other information you include in your message

Our website itself does not collect personal data beyond what you submit through our contact methods.

3. How We Use Your Information

We use your information to:

Respond to your enquiry
Manage bookings
Provide our dog home‑boarding and day‑care services
Meet our legal and insurance obligations

We do not use your information for marketing unless you ask us to.

4. Legal Bases for Processing

We rely on:
 
Contract – to respond to enquiries and provide services
Legal obligation – for record‑keeping and licensing
Legitimate interests – to operate our business safely and efficiently

5. How Long We Keep Your Data

Enquiry emails: up to 12 months
Booking and service records: up to 7 years (legal requirement)

6. Sharing Your Data

We only share your data with:

Our website hosting provider (UKhost4u)
Email service providers
Professional advisers (e.g., accountants)
Regulators or authorities if legally required

We never sell your data.

7. Cookies

Our website uses essential cookies only, which are required for the site to function (for example, those used by our hosting provider).

We do not use:

Google Analytics
Statcounter
Advertising cookies
Tracking cookies

Because we only use essential cookies, no cookie banner is required. You can still manage or delete cookies through your browser settings if you wish.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion
Restrict or object to processing
Withdraw consent (where applicable)
Complain to the ICO Information Commissioner’s Office: https://ico.org.uk

9. Contact Us

If you have any questions about this policy or your data, please contact: enquiries@happytailspetsitting.co.uk